Program Overview

General Associate Diploma in Hajj and Umrah Services Management

The General Associate Diploma in Hajj and Umrah Services Management is a program designed to prepare national cadres qualified to work in Hajj and Umrah services. The program provides students with the necessary knowledge and skills to manage crowds, hospitality, transportation, and operations.

Program Objectives

• Develop specialized competencies in the Hajj and Umrah sector: providing students with in-depth knowledge of systems and procedures for providing services to guests of Rahman with professionalism and high quality.
• Enhance skills in crowd and risk management: qualifying trainees to deal with large gatherings and manage emergency situations during Hajj and Umrah seasons.
• Master quality applications in provided services: enabling students to apply quality standards in providing transportation, hospitality, and catering services to guests of Rahman.
• Professional dealing according to the etiquette and protocol of hospitality: providing students with knowledge and skills of dealing and etiquette with guests of Rahman, according to legal and cultural controls.
• Use modern management techniques in operations: qualifying trainees to use technical systems in organizing transportation, catering, and field operations.
• Acquire virtual field experience: enabling students to implement applied activities remotely that simulate the work environment in Hajj and Umrah institutions.

Admission Requirements

• The applicant must have a Saudi secondary school certificate or its equivalent.
• The applicant's average in general secondary school must be 60% or more.
• The applicant must obtain approval from their workplace if they are employed (for the military sector only).
• The applicant must pay tuition fees on time according to the dates announced on the website of the Deanship of Admissions and Registration.
• There must be available seats in the program according to the decision of the University Council.

Professional Outcomes

• Providing distinguished services to guests of Rahman: preparing cadres capable of working in companies and institutions that provide services to pilgrims and Umrah performers with professionalism.
• Implementing crowd and safety plans: the ability to apply effective strategies for crowd and risk management during peak seasons.
• Supervising operational processes: possessing the skills necessary to coordinate transportation, logistical support, and catering services within the seasonal work environment.
• Applying quality and compliance concepts: familiarity with quality and safety standards and their application in field service sites.
• Working within multidisciplinary teams: the ability to communicate effectively and work within teams that include security, health, and service agencies.

Faculty

The program is presented remotely in the evening by a selection of faculty members holding doctoral, master's, and bachelor's degrees in tourism, hospitality, and event management. They combine deep academic experience with practical field experience. The academic team ensures providing a distinguished educational experience that combines theoretical knowledge with practical application, enabling students to acquire the required skills and confidently enter the job market.

Certificates and Accreditations

A certificate of general associate diploma accredited by King Abdulaziz University and the Ministry of Education.

Curriculum

• Intensive English language 1
• Introduction to Hajj and Umrah services
• Etiquette of dealing with guests of Rahman
• Crowd and risk management
• Service quality in Hajj and Umrah
• Transportation and logistical support management
• Principles of English language in the work environment
• Food and beverage safety management
• Design of Hajj and Umrah sites
• Operational processes management
• Field service skills in Hajj and Umrah
• Training
• Total units: 38 academic units