Program Overview

Introduction to the Frontline Leadership Program

The Frontline Leadership program is a highly interactive two-day course designed to strengthen the leadership and management capabilities of individuals across all levels within organizations. This program is offered by the Kelley School of Business Executive Education and is designed for any leader needing practical leadership and management skills.

Program Objectives

The program aims to equip participants with the skills to:

• Successfully transition into leadership opportunities
• Lead and manage teams effectively using proven techniques and principles
• Better manage workplace priorities and employee performance
• Successfully navigate periods of change and volatility
• Promote healthy organizational relationships
• Sharpen awareness of the human element in the workplace
• Positively impact bottom-line performance for themselves and their direct reports

Program Structure

The program is structured over two days and includes the following topics:

Day 1

1. Introductions and Objectives
2. Management vs. Leadership
   • Exercises
   • Management and leadership matrix
3. Developing Employees
   • Exercise: "What's important to employees?"
4. Delegating
   • Delegation quiz
   • Delegation model
   • More thoughts on delegation
   • Accountability: The buck stops here!
5. Understanding Responses to Change
   • Responses to change
   • Change Style Indicator
   • Understanding my change profile
   • A model for change
   • What does this mean to me on the job?

Day 2

1. Optimizing Team Performance
   • Focusing on smart work
   • Getting employee commitment
2. Developing People Skills
   • Knowing yourself
   • Reading others
   • Building relationships
3. Analyzing Performance Problems
   • Identifying causes
   • The cost factors
   • Identifying solutions
4. Situational Leadership
   • Identifying your leadership style
   • Customizing your approach to leadership
   • Exercise
5. Developing an Action Plan
   • Things I will continue to do
   • Things I will start to do
   • Things I will stop doing

Program Details

• Dates: April 28 to 29
• Time: 8:30 a.m. to 5 p.m.
• Price: $1,495
• Delivery: Two consecutive days in Indianapolis

Instructors

The program is led by experienced instructors, including:

• Paul Slaggert, Director of Open Enrollment Programs in Executive Education at the Kelley School of Business
• Gar Trusley, President of Gar Trusley & Associates, a consulting firm based in Columbus, Ohio

Program Outcomes

Upon completion of the program, participants will receive a certificate of completion and a digital badge to showcase their skills. The program has received positive feedback, with 100% of participants being Very or Extremely Likely to recommend this program to a colleague and 100% would recommend this program to others in their organization.

Target Audience

This program is designed for any leader needing practical leadership and management skills, including supervisors, managers, and team leaders. It is also suitable for those in their early to mid-career who want to improve their leadership ability and broaden their leadership and management expertise with skills that support career advancement.