Service Excellence for Student Employees
Miami , United States
Visit Program Website
Tuition Fee
Start Date
Medium of studying
Fully Online
Duration
30 days
Details
Program Details
Degree
Courses
Major
Customer Service Management
Area of study
Business and Administration
Education type
Fully Online
Course Language
English
About Program
Program Overview
Service Excellence for Student Employees
Course Overview
The Service Excellence Course for Student Employees is a 3-credit course offered by Florida International University (FIU). This course should be completed within 30 days of employment.
Course Description
By participating in this Service Excellence course, students will examine their role in Florida International University's service culture – a culture focused on providing excellent student experiences and offering an environment in which people can learn, grow, and work.
Course Objectives
In this course, students will learn:
- FIU's philosophy on Service Excellence
- Professionalism at work
- The elements of effective in-person service interactions
- The fundamentals of customer service over the telephone
- Managing written correspondence
Course Details
- Time limit: 30 days
- Credits: 3
See More
