Program Overview

Program Details

The program in question is the "Prosessi- ja laatujohtaminen" (Process and Quality Management) course, which is part of the "Tuotantotalouden sivuaineopinnot" (Production Economics Minor Studies) at the University of Oulu.

Course Information

• Course name: Prosessi- ja laatujohtaminen (Process and Quality Management)
• Credits: 5 op
• Duration: 21.02.2024 - 25.04.2024
• Price: 75

Learning Objectives

Upon completing the course, the student will be able to:

• Explain the importance and basic assumptions of quality and total quality management
• Develop an organization's operations according to process and quality management principles
• Apply modern quality management philosophies such as Lean and Six Sigma

Course Content

The course covers topics including:

• The significance and basic assumptions of quality and total quality management
• Quality in an organization's strategy and culture
• Product and service quality
• Process description and management
• Performance measurement
• Quality systems
• Lean and Six Sigma
• Personnel and teams
• Quality 4.0

Implementation

The course consists of ten weekly lectures and accompanying assignments. The orientation lecture is held as a live web lecture and published as a recording afterwards. For the following nine weeks, video lectures are published weekly in the course's Moodle workspace. Additionally, tutoring and optional guest lectures are available.

Study Materials

• JS Oakland, RJ Oakland & MA Turner (2021) Total Quality Management and Operational Excellence: Text with Cases, (5th ed.). Routledge, 540 pp.
• Material distributed during the course

Assessment

The student completes weekly reflections on their learning based on the course material and answers weekly homework questions. The assignments are graded weekly, and the course grade (on a scale of 1-5 or fail) is formed from the sum of these weekly assessments.

Teacher

Osmo Kauppila

Grading Scale

The course uses a numerical grading scale of 1-5. A grade of zero indicates a failed completion.

Special Instructions

This course is also organized by the following cooperating universities: Helsinki Summer University, H‰me Summer University, Jyv‰skyl‰ Summer University, Kymenlaakso Summer University, Mikkeli Summer University, North Ostrobothnia Summer University, Pori Adult Education Center, and Savonlinna Summer University.