Program Overview

University Program Information

The provided context does not contain specific university program details such as descriptions, requirements, admission criteria, tuition fees, or research areas. However, it mentions various career paths, skills, and courses related to customer experience, salesforce, and customer service.

Career Paths and Skills

• Undeclared and Exploratory
• Agriculture, Food, Forestry, and Natural Resources
• Architecture and Construction
• Arts, Media, and Communications
• Business Management and Finance
• Data Science and Information Technology
• Education, Training, and Human Services
• Government, Public Administration, Policy, and Law
• Healthcare and Health Sciences
• Hospitality, Recreation, and Tourism
• Marketing, Operations, and Supply Chain Logistics
• Science, Technology, Engineering, and Math (STEM)

Courses

Customer Experience: Journey Mapping

This course is taught by Jeannie Walters and focuses on understanding the customer's journey to find pain points and opportunities in the customer experience. It is part of a Professional Certificate from ChurnZero.

Related Classes

• Learning Salesforce CPQ
• Generative AI for Customer Service Professionals
• Salesforce Administrator Cert Prep: The Basics
• Customer Service at Your First Retail Job
• Help Yourself: Tech Tips Weekly
• Consulting Foundations: Client Management and Relationships
• Cert Prep: Salesforce Certified Administrator
• Migrating from Salesforce to Dynamics 365
• Customer Service: Managing Customer Feedback
• Leading a Customer-Centric Culture
• Salesforce Tips
• Customer Service Fundamentals for Hospitality
• Customer Service: Working in a Customer Contact Center
• Developing a Service Mindset
• Customer Advocacy
• Customer Retention
• Salesforce for Sales Managers
• Customer Service: Managing Customer Expectations
• Using Customer Surveys to Improve Service
• Human Resources: Managing Employee Problems

Career Center and Co-op Program Offices

Career Center Office

Located at 300 Montgomery Hall, Mississippi State Campus.

Co-op Program Office

Located at 335 McCain Hall, Mississippi State Campus.

Career Service Hours